About Us
Our vision at Now IT Works is to become the most efficient department in your company.
One of the key goals in any system we design is stress reduction. Our motto is to be proactive and address trouble areas before they become issues. Therefore, client dashboards show back-up reports and monitor all account activity. The personalized view of your system will also show requests, open tickets, response statuses and past helpdesk calls.
Your system will be constructed with automated backups and configured to generate periodic reports. Automated system checks are later verified by a Now IT Works professional – by hand.
Inevitably, technology challenges will occur. When this happens, Now IT Works believes you deserve personalized attention.
To this end, when you call in with a technical problem you reach a live dispatcher. The Now IT Works Help Desk represents a centralized control room: From here the dispatcher communicates directly with a field technician to alert them of your situation.
Now IT Works technicians will respond by phone, email, remote access to your machines or in person depending on the severity of your problem. When you have a call into the helpdesk, you can check the ticket response status online within an hour of submission. Our final step is a Quality Assurance follow-up to make sure the issue is resolved and that you received the service you expected, and deserve.
Skills & Certifications
The Now IT Works computer and network support team has the knowledge and experience to support your business. We are committed to providing top quality customer care to your business.
Chris Meacham - President; Microsoft SE, CompTIA A+, Compaq ASE
Chris manages the day-to-day business operations as well as business development, customer & vendor relations and new product development.
As President of his own small business, Chris understands the challenges of successfully growing a business. Most of Chris' computer and network experience stems from his involvement with large corporate IT support departments for almost a decade. This critical background, in addition to his development of Now IT Works, enables Chris to work with his team to mold procedures, processes and systems into practical, small business solutions for his customers.
Amie Dennis - Dispatch Manager, CompTIA Project +
Amie is the glue that ties the team together. With Amie being the first person most clients talk with, she listens to the issue, creates the service requests and alerts a technician to the request.
With the completion of the CompTIA Project + certification, Amie uses her Project Management skills on a daily basis to stay in touch with each of the field technicians; alerting them to changes in schedule, new requests or high-priority situations. Amie is also works with the technical team to plan and prepare for large-scale customer projects.
For more information on Now IT Works, as well as industry trends and commentary, visit the Now IT Works Blog – www.nowitworks.net
