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Have You Had Any of These Five Security Conversations?

By: Chris Meacham

Oct 18 2017

Posted in: Backup, IT Support Solutions, Proactive Solutions, Security, Strategic Planning - CIO

Many people look at security as a binary issue -- either you are or you aren't. But in reality, security is more like 50 Shades of Grey.  Security can cover a lot of different areas of a business, ranging from physical security to informa... Read Article



Life Hacks For Your IT Budget

By: Chris Meacham

Oct 12 2017

Posted in: Strategic Planning - CIO

It's the fourth quarter of 2017, do you know where your IT budget is?  Technology allows companies to do more with less, but that still comes at a cost. Understanding what is going into your IT budget will allow you the opportunity to fin... Read Article



Hug a Techie Today

By: Chris Meacham

Oct 03 2017

Posted in: Strategic Planning - CIO

Today is National Techies Day. I know that you probably didn't need to be reminded of that and you'd already handed out your National Techies' Day gifts -- pocket protectors to everyone in tech support -- but just in case you forgot, I wa... Read Article



A Four-Step Process To Finding The Right Technology Solution

By: Chris Meacham

Sep 27 2017

Posted in: Strategic Planning - CIO

You can drive yourself crazy looking for the right software or platform to manage your business. At the end of the day, what is more important is sticking with whatever solution you choose.  To help you find the right tool for your business, ... Read Article



A Simple Formula To See if a Company is Financially Sound

By: Chris Meacham

Sep 19 2017

Posted in: Strategic Planning - CIO

Whenever I used to see my grandfather, he would always ask me two questions. The first was, "How is business?" I would invariably say something like, "Good," or "Fine." The usual platitudes that make up most of what cons... Read Article



The Importance of Giving Back

By: Chris Meacham

Sep 13 2017

Posted in: Strategic Planning - CIO

There are many direct and indirect benefits to giving back to your community. But perhaps the most important one is the feeling you get when you do it.  That feeling is carried over into how you approach the rest of your day or your week. Tha... Read Article



Why Now is The Perfect Time To Test Your Disaster Recovery Plan

By: Chris Meacham

Sep 05 2017

Posted in: Strategic Planning - CIO

The things that cause us the greatest disruption are those that were the least expected.  The tragic events unfolding in Texas and the storm that is heading toward Florida are opportune times for us to ask an important question: How quic... Read Article



A Three-Step Process To Always Hire The Right Candidates

By: Chris Meacham

Aug 30 2017

Posted in: Strategic Planning - CIO

In my organization, my people are my top priority. Without them, I can’t provide the level of support or the proper experience that my clients deserve. If I want to provide a great experience to my clients, I have to ensure that the people... Read Article



How Thinking About a Do-Over Will Help You For The Future

By: Chris Meacham

Aug 24 2017

Posted in: Strategic Planning - CIO

"Groundhog Day" is a great movie. It's funny and, in spite of the theme of the movie, it never gets old, even though it was released nearly 25 years ago. Watching the evolution of Phil Connors as he relives the same day over and over... Read Article



How To Keep Your Customers From Turning Into Cats

By: Chris Meacham

Aug 16 2017

Posted in: Strategic Planning - CIO

How often do you ask your customers if they are satisfied with your product or service?  If you never ask, you may never know. You have a customer who is either satisfied or unsatisfied. It's like Schrodinger's cat. Schrodinger, an Au... Read Article



Get Your Email Ready For The Future

By: Chris Meacham

Aug 09 2017

Posted in: Security, Strategic Planning - CIO

Email is everywhere. You're likely reading this in whatever program you use to send and receive emails. And it's only when something as ubiquitous and as overlooked as email is stops working do we realize how much we need it and rely on it. B... Read Article



It's Not Deja Vu; It's Just Good Business

By: Chris Meacham

Aug 02 2017

Posted in: Strategic Planning - CIO

We all have that one book that speaks to us. We feel as though it was written specifically with us in mind. That the author had a picture of us taped to the wall as the book was being written.  For me, it is Michael Gerber’s book, "... Read Article



Oops, We Did It Again

By: Chris Meacham

Jul 25 2017

Posted in: Strategic Planning - CIO

I’m going to tell you a true story that happened to me and my marketing team at the very start of our latest campaign.   We had everything lined up: a great first letter of introduction inside yellow envelopes that were going to grab the... Read Article



The Routine That Will Help You Close More Referrals

By: Chris Meacham

Jul 11 2017

Posted in: Strategic Planning - CIO

Former president Barack Obama and Facebook founder Mark Zuckerberg have something in common: they both wear the same outfit every day. Why? Because not having to worry about what clothes you're going to wear is one less thing you have to worry ab... Read Article



Busting The Myths of Hollywood Hacking

By: Chris Meacham

Jun 29 2017

Posted in: Security

Hacking in the movies is SO COOL. Completely inaccurate, but SO COOL.   Lately, it seems as though there is some story about hacking every day on the news. Both political parties are talking about it non-stop, there was the Wannacry virus that... Read Article



Where Technology Can Make You More Efficient

By: Chris Meacham

Jun 21 2017

Posted in: Proactive Solutions, Strategic Planning - CIO

One of the easiest examples to point to when we talk about technology helping a business is processing credit card transactions.   Being used to Amazon, eBay, PayPal – really, any online system nowadays – we purchase something... Read Article



How To Get Your Marketing Into The Fast Lane

By: Chris Meacham

Jun 07 2017

Posted in: Strategic Planning - CIO

If you’re on the highway and everyone is driving in the same lane and they’re all going five miles under the speed limit, do you stay with them? Or do you change into the other lane, accelerate and get to the head of the line, reaching yo... Read Article



Four Areas of Your Business You Can Automate Right Now

By: Chris Meacham

Jun 02 2017

Posted in: Strategic Planning - CIO

The year is almost officially halfway over. Are you doing things just as manually now as you were five months ago? There has been a ton of chatter about artificial intelligence and robots taking over every job in America and while that may still be f... Read Article



Why Your Next Password Is Right In Front of Your Nose 

By: Chris Meacham

May 26 2017

Posted in: Strategic Planning - CIO

Building a password policy is a lot easier than coming up with a password. Here are some tips to make creating a password easier for you.    Use What’s On Your Mind Most of us always have some personal or company goals that we are ... Read Article



The One Number That Defines Your Success and How To Easily Figure It Out

By: Chris Meacham

May 17 2017

Posted in: Strategic Planning - CIO

If you asked your clients to rate you on a scale of one to 100, can you guess what your average score would be?    About two years ago, Sam from Smiel.io had a booth at the annual ITNation event in Orlando. A swanky looking booth and eith... Read Article



This Person Will Make The Difference Between Success and Failure

By: Chris Meacham

May 10 2017

Posted in: Strategic Planning - CIO

You don’t know what you don’t know.   And that’s why you need a mentor.   Shortest blog post ever!   There are plenty of other reasons why you should have a mentor: They act as a sounding board They... Read Article



How To Make Sure You Are Improving Your Product Offerings

By: Chris Meacham

Apr 12 2017

Posted in: Strategic Planning - CIO

I don't think anybody uses actual roadmaps anymore, but the word has not died. Why? Because a roadmap has come to mean any document that provides a route to a destination. In the business world, a roadmap has come to mean a plan for growth. ... Read Article



Why Hackers Are Coming For You

By: Chris Meacham

Apr 06 2017

Posted in: Security

In a video blog, Chris Meacham, the CTO of Now IT Works, reveals why everyone should be worried about hackers and why the law of large numbers is on their side. Also, take a short quiz to assess the strength of your security instincts. The quiz is fr... Read Article



FREE SWEEPSTAKES: Enter To Win 1 of 3 1TB External Hard Drives

By: Chris Meacham

Mar 31 2017

Posted in: Strategic Planning - CIO

In honor of Friday, March 31 being World Backup Day, we are giving away 3 1TB External Hard Drives.  World Backup Day is meant to teach us the importance of backing up your data. And we want to make it a little bit easier for you.  Wh... Read Article



Read This ... Before It's Lost Forever

By: Chris Meacham

Mar 29 2017

Posted in: Cloud Computing, Security, Strategic Planning - CIO

How much data would you have to lose before it began to hurt your business? The answer is not very much. Depending on what data is lost, it may only take no more than a file or two to cause havoc and create chaos.  This Friday, March 31, is W... Read Article



The Only Thing You Need To Truly Take Advantage of Business Opportunities

By: Chris Meacham

Mar 22 2017

Posted in: Strategic Planning - CIO

I have a friend named Mike, who has a daughter. Mike's daughter recently participated in a dance competition at Rowan University in New Jersey. During a lull in one of the performances, Mike spent some time learning about Rowan University.  ... Read Article



How IT Needs To Fit Into Your Org Chart

By: Chris Meacham

Mar 15 2017

Posted in: Strategic Planning - CIO

My team and I have been spending a lot of time recently with the folks over at ReframeYourClients, learning what we already know – that IT has an important place in the org chart.   We are learning about how to position ourselves in a ro... Read Article



Effective Email Marketing Techniques

By: Chris Meacham

Mar 09 2017

Posted in: Strategic Planning - CIO

In what is easily the best Thanksgiving Day movie of all time and one of the funniest ever, Steve Martin has reached his breaking point with new travelmate John Candy. In the ensuing argument, Martin says: "Here’s a good idea – ha... Read Article



Business Lessons Learned From The Check-Out Aisle

By: Chris Meacham

Mar 01 2017

Posted in: Strategic Planning - CIO

When there is an issue at your neighborhood chain grocery store, the cashier doesn't call the CEO of the company for help. The cashier goes to his or her manager and they figure out a solution. This process is followed at grocery stores, retail o... Read Article



Get Access To a CIO Without Having To Hire One

By: Chris Meacham

Feb 22 2017

Posted in: Strategic Planning - CIO

You can't fix a flat tire with a hammer. You can't fix a roof with a tire iron.  Similarly, you would never ask a plumber to build you a house and you would never ask a contractor to build you a car.  You need the right tool f... Read Article



When Technology Doesn't Work, You Don't Always Need to Go Back to Square One

By: Dana Camp

Feb 15 2017

Posted in: Help Desk/IT Support, Strategic Planning - CIO

The following is a guest post by Dana Camp, a Cloud Infrastructure Engineer at Now IT Works It's a poor carpenter who blames his tools, the old saying goes. But, that saying may not always be true.  We had a client which had a wid... Read Article



The Questions You Don't Ask Yield Answers You're Not Going To Want to Hear

By: Chris Meacham

Feb 09 2017

Posted in: Proactive Solutions, Strategic Planning - CIO

There is nothing worse than walking into a conference room, or an office and seeing wires running all over the place. Having to watch where you step, lest you trip and accidentally disconnect everyone in the office from the Internet.  Actuall... Read Article



Why Communication is Often The Root of Most Technology Problems

By: Chris Meacham

Feb 02 2017

Posted in: Strategic Planning - CIO

It’s easy to blame an inanimate object. It’s harder to blame yourself.    Trying to get a computer or smartphone, or an app or website to do what you need it to do can be infuriating at times. Getting upset, getting frustrated... Read Article



How To Make Sure Your Company Does Not Outgrow Your IT Resources

By: Chris Meacham

Jan 25 2017

Posted in: Strategic Planning - CIO

A client of mine asked a question recently that got me thinking. It's not the type of question that I think most people would think of on their own, but it's incredibly important.  My business grew from 5 people to 10 people last year... Read Article



A Camel Is A Horse Built By A Committee

By: Chris Meacham

Jan 18 2017

Posted in: Strategic Planning - CIO

Bad facts make bad laws, politicians say. The same is true in the corporate boardroom. Bad scandals make bad policies, even with the best of intentions at heart.  Scandals about accounting irregularities and data breaches have created an alph... Read Article



Addition By Subtraction

By: Chris Meacham

Jan 11 2017

Posted in: Strategic Planning - CIO

When a client or prospect asks if you provide a service that is outside of your core skill set, the temptation is to say yes. Money is money.   But one of my clients has learned an important lesson, and it's a strategy we are now followin... Read Article



Step Away From The Printer And Nobody Will Get Hurt

By: Chris Meacham

Jan 04 2017

Posted in: Strategic Planning - CIO

You've reached an agreement with a new new vendor. Does what happens next look familiar? Print out the Master Services Agreement (because there is no way for me to e-sign it) Sign my name to the document (with a pen) Scan it to my email... Read Article



Even The Best Fences Have Holes

By: Chris Meacham

Dec 28 2016

Posted in: Strategic Planning - CIO

Building a foolproof security system is impossible because even the most innocuous and altruistic of actions can expose massive vulnerabilities. True strength is derived from your response and reaction to those incidents.  An overnight a... Read Article



Why You're Never Alone On Your Road To Success

By: Chris Meacham

Dec 21 2016

Posted in: Strategic Planning - CIO

John, a client of mine, learned that giving away less work has led to more business.  Let me explain. John runs a home re-modeling business. When contacted by a potential customer, John would schedule an appointment to visit the house... Read Article



Asking The Right Questions Often Yields Unexpected Answers

By: Chris Meacham

Dec 13 2016

Posted in: Strategic Planning - CIO

Sometimes, even the most seemingly high-tech problems have incredibly low-tech solutions. Here is an example: For the past six months, one of our client's servers has been consistently running low on disk space. My team and I have been pr... Read Article



Where To Check Your Company's Pulse

By: Chris Meacham

Dec 06 2016

Posted in: Strategic Planning - CIO

Last week, I wrote about the most frequent question our helpdesk receives from our clients. During the course of developing that topic, I thought about whether the issue that was most popular last week -- maintaining mission-critical software -- was ... Read Article



Everyone is Guilty of This. How You Can Fix It

By: Chris Meacham

Nov 30 2016

Posted in: Strategic Planning - CIO

There is a company I am trying to sign up right now. This company is using software called Fishbowl as its Enterprise Resource Planning tool. And even if you are not using Fishbowl, this story definitely applies to you.  This particular compa... Read Article



Why You Shouldn't Skip Small Business Saturday 

By: Chris Meacham

Nov 22 2016

Posted in: Strategic Planning - CIO

Sandwiched in between Black Friday and Cyber Monday this weekend is Small Business Saturday. It is a day where consumers are asked to drive past the big box retailers and shopping malls and instead spend time -- and money -- at local stores that do n... Read Article



How a Firewall Can Shape Your Company's Culture

By: Chris Meacham

Nov 15 2016

Posted in: Strategic Planning - CIO

People who live in small towns like to talk about how everyone knows each other and the town is safe to live in. So safe, they'll say, that they leave their doors unlocked at night.  In technology parlance, firewalls are the locks on the ... Read Article



An Ounce of Prevention Saves A Lot on Retention

By: Chris Meacham

Nov 09 2016

Posted in: Strategic Planning - CIO

When your kids start school, you tend to save everything they bring home. Artwork, tests, reports and anything else that comes home with their name on it, especially in the first year or two, goes into a special box or storage location. But, over tim... Read Article



How Not To Screw Up Referrals

By: Chris Meacham

Nov 02 2016

Posted in: Strategic Planning - CIO

There are nearly 3,000 books available on Amazon.com to help you get more referrals. Referrals are the Holy Grail in marketing because it is not you pitching a product; it’s your customers. And if they like it enough to tell their fri... Read Article



Grade A Process and Grade B Employees

By: Chris Meacham

Oct 26 2016

Posted in: Strategic Planning - CIO

Last November, Arnie Bellini, the CEO of ConnectWise, got up on stage to introduce the next set of features in his company’s powerful software platform. ConnectWise, for those who don’t know it, offers a suite of products to help companie... Read Article



Are Your Employees Suffering From Security Fatigue? It Could Be What Causes Your Next Data Breach

By: Chris Meacham

Oct 18 2016

Posted in: Strategic Planning - CIO

Pop quiz. Which password is stronger?  p@ssw0rd or pAsswOrd?  The majority of people who participated in a study earlier this year picked p@ssw0rd, largely because of the @ symbol replacing the a in the spelling of the word “pas... Read Article



Would You Be Able To Answer This Question?

By: Chris Meacham

Oct 11 2016

Posted in: Strategic Planning - CIO

It’s a good thing this wasn’t “Final Jeopardy.”    A client of mine, Francesco, came to me recently with a vendor security form that one of his clients, a major healthcare provider in Massachusetts, had sent to him... Read Article



How To Turn Simple & Honest Into Gold

By: Chris Meacham

Oct 05 2016

Posted in: Strategic Planning - CIO

Nate Silver is likely not a household name. He is well-known in many circles, including sports and politics, but he is nowhere near as famous as others in those same arenas. But to the people in those arenas, Nate Silver is one of the most respected ... Read Article



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