Blue Steel

You Bring The Network; We Support IT

Blue Steel is a suite of tech-flavored power tools for your business.  These power tools will focus on the security and recoverability of your data, a proactive review of your tech and an educational experience to your team's reactive requests.

Many of the included services are performed on a daily basis, such as PC Security and Offsite Backup - others are scheduled on a monthly, quarterly or annual basis.  The Blue Steel Program is a fixed-fee monthly subscription calculated by two factors.  

  • Base Infrastructure Fee
  • # of Users 

The Blue Steel program is flexible enough to accomodate changes in staff or infrastructure, but we find that the base infrastructure fee remains consistent of our client base 98% of the time.  We can size with your business, although we find that this program works best for businesses with 10 or more users.

Blue Steel Includes:

Now IT Works Advantage

Our unique super power, the power to educate your team, while continually learning about them.  The NIW Advantage provides:

  • Proactive Monitoring for All Devices
  • Scheduled Review of your IT 'stuff'
  • Scheduled Review of your IT 'issues'
  • Scheduled Technology Assessment
  • Scheduled Security Scan
  • Scheduled Account Manager meeting
  • Customized Business Technology Roadmap 
  • Customized Technology Budget
  • Includes up to 100 Project Management Hours

Now IT Works Team

Our team is a group of Blue Steel Enthusiasts dedicated to our partners.  Our team offers:

  • Live Dispatch
  • Remote Support
  • Chat Support
  • Dedicated Partner Helpdesk
  • Vendor Management
  • Daily Backup Management
  • NIW Response to Performance and Health Issues
  • Prioritization, Response and Escalation
  • Continuous updates to technology documentation
  • No Travel fee in Connecticut
  • Web based Client Portal

Blue Steel App

The most technical component of the bundle, the Blue Steel app includes:

  • Performance monitoring
  • Application control
  • Security Solution - Antivirus and Antispyware
  • Snapshot Technology

BONUS:  LiveConnect

On March 1, 2015 - we will be including a new feature within the Blue Steel App, a customized support took to speed up issue resolution:

  • Now IT Works University 
  • Customized Process for New Users, Computers and Deactivations
  • Auto Updates to Core 3rd Party Applications
  • NIW App Store (1-click Installations)

Blue Steel Infrastructure

The infrastructure components is where the electricity meets that circuits - all of the policies, procedures and people we have, would be for not if it wasn't for the infrastructure.  This is what we do:

  • Network and Server Health Monitoring
  • Hardware and Software Auditing
  • Scheduled Network Security Scans
  • Data Backup and Retention Services
  • Email Management and Administration
  • Server Image Backup
  • Network Device Monitoring

Blue Steel User Productivity

User Productivity is a bundle within a bundle.  We include some IT services, some education and a proactive review, here is a complete list:

  • PC Health Monitoring
  • Hardware and Software Auditing
  • License Management
  • Microsoft Exchange Mailbox with 1 Year of Email Archiving and Continuity
  • Automated Weekly Maintenance + Critical Patches
  • PC Image Backup
  • PC Security Solution