How We Do It
After visiting our 'What We Do' page, you will learn that we have a vested interested in protecting your technology investment. By partnering with Now IT Works, not only will you receive a constant review of your technology fleet, but a team of IT professionals who will work with you towards accomplishing your business goals.
We have 3 client-facing boards. As each board differs only by the type of requests they contain, they are all using the same philosophy; Resolve It. No Excuses.
Resolve It. No Excuses.
This philosophy is used to give our client requests ultimate priority, along with a promise to move the issue towards completion.
Not only is this taught during training, and discussed on our weekly team conference call, but it is implemented into our policies and procedures. Every ticket is always in a proactive state.
When we talk about Resolve It. No Excuses, we mean taking action until the problem has been resolved fully. In order to take action, we utilize the technology available from the product that keeps us on track - ConnectWise.
ConnectWise
ConnectWise is our Business Operating System. It provides us with the organizational tools for project management tasks, helpdesk tracking and employee productivity reports that allow us to maintain the technology fleet for our many clients.
Here are few of the benefits our clients receive through our customized version of ConnectWise:
See what we see
With a web-based client portal, you can interactive with us in real-time, by,
- view your past service requests
- knowlegebase search
- create and update current requests
- see all invoices
Service Requests:
All client requests go to into a Helpdesk bucket. This bucket is designed to be easy to use, so your requests can be completed faster. Having only 6 statuses on this board means there is less chance of tickets being 'lost in the shuffle'.
- New - New Tickets
- Dispatch
- Scheduled
- In Progress
- Completed
- QA Check (Closed)
DownStream IT
For clients with their an own internal IT department, looking to provide the right set of tools, Now IT Works and ConnectWise can help.
- Create, track, manage and report on service requests, people, computers
- Create configurations for every piece of technology or vendor agreement - set alerts to inform you of expiration.
