Our needs are not being met by our current outsourced IT provider
Do any of these scenarios apply to you?
- An Office Manager or Business Owner is covering the IT department, performing dual roles with split productivity
- Most of the IT job is ‘putting out fires’ and ‘damage control’
- 100% of those fires take 2 or more people out of work
We Have a Solution for you
Now IT Works offers the Blue Steel Support Program - the most comprehensive support package for your office technology, giving your business the attention of a full-time IT department, rather just a reactive resource.
The Blue Steel Support Program includes:
User Productivity Package – all-in-one maintenance and security package. Everything required to keep your computers working, which in turn, keeps your employees more productive. User Productivity Package includes:
- spam protection
- automated PC maintenance
- automated PC backup
- automated Windows patch updates
- virus and spyware protection
- weekly security sweeps
- an “On-star”-type service that allows your computers to tell our people when your PC is having health problems.
Server Security Package – a comprehensive Windows server package that streamlines the up-keep of your servers and data. Server Security package includes:
- mission critical folder monitoring,
- daily backup review,
- server image backup,
- continuous data protection
Client Portal – while we welcome emails (support@nowitworks.com) or phone calls (800.305.6615); we also offer a secure client portal that allows you to see:
- a dashboard view to ensure that we are responding to your requests in a timely manner
- all of your open (and closed) service requests, searchable by summary, technician, user, date, etc
- all of your current and past invoices
- easy-to-use knowledge base, allowing you to resolve any recurring problem based on past experience
Guaranteed Response – We view our guaranteed response times very seriously. Once a ticket is created in our system, you will have a response based on your Service Level Agreement.
How to Get Started
The introduction to Blue Steel Support Program starts with a free, one-hour Technology Appointment. During this appointment, we discuss the following topics:
- What your technology does for your business
- How technology can make your business better
- Problems, concerns, opinions and second opinions
