The Now IT Works Advantage

At Now IT Works, we also offer you the luxury of choice. Whether you're just starting out or you've enjoyed years of success, we have a computer and network service plan that's just right for your business. And with Now IT Works, you always know what you are getting.

Other technology companies talk about fixed fees and responsiveness but typically only remote computer service fees are fixed, and response promises are more like an idea. With our Blue Steel Gold support packages, we offer online and onsite computer network services with fixed fees and response guarantees (or we pay you!)

Get the Now IT Works Advantage

We save you money, time and peace of mind!

Now IT Works provides computer and network service support
plans with:

• Service Responsiveness You Can Count On...Guaranteed
  
  
• Fix Fees for Onsite and Online Support
  
  
• Options, Options and More Options for Products & Service
  
  
• Computer and Network Experts That Speak Plain English!
  
  
• Room to Grow - Multi-location / Multi-site

• Measurable Reporting
  
  

Responsiveness You Can Count On [back to top]

We'll be there when you call - since we handle 90% of our requests remotely, you will see the immediate impact of having a technician remotely resolve your issues.

When you choose the Blue Steel Gold Support Plan, we'll respond to your maintenance or repair issue in one hour, guaranteed. We're so confident that we can keep our promise to you, that we'll pay you 20% of your next bill if we don't - and we'll put that in writing!

What's so important about that?

• It's a guarantee, not just a goal,
  
  
• You can't afford to have your business computer or network remain off-line,
  
  
• Small businesses often don't receive top priority for computer maintenance and repair, and
  
  
• Your company deserves the best computer support service!

We provide 3 easy ways to receive PC assistance - an 800 number, a desktop icon for remote support and our website for remote support.

• Phone:  Call - 800.305.6615 x1
  
  
• Email:  Email - support@nowitworks.com
  
  
• Web:  Visit - www.nowitworks.com/help_desk.html
  

By partnering with Now IT Works, you have your very own computer and network support staff working for you - at a fraction of the cost of hiring a full-time IT employee or department.

Fixed Service Fees [back to top]

When you choose the Now IT Works Blue Steel Gold Product, you don't have to worry about service fee fluctuations. We know how important your computer and network are to your business - that's why we're committed to taking the guess work out of computer network support. We provide a real fixed service fee for both remote and onsite computer network services. This is IT you can truly budget for.

Our advanced network monitoring and maintenance services will save you money by preventing computer and network issues from ever arising. Even so, system parts degrade over time and when that happens, many small businesses encounter unanticipated expenses that add up quickly. That's because computer network support firms typically offer a fixed fee only for standard services and sometimes for remote servicing.

If you really have problems you need someone onsite, in your office. When you choose the Now IT Works Gold product, we'll determine what the computer or network problems are, recommend maintenance and repair actions and implement our recommended solutions at no additional service cost. And, if you need to purchase new hardware or software, we'll assist you with that important decision.

Now you can receive top quality computer services and stick to your budget, as well!

Options, Options and More Options -
Products and Services [back to top]

With Now IT Works, you have the option of choice. We pride ourselves on our customer-focused business model, providing a host of computer and network service solutions that enable you to choose the right level of maintenance and repair support for your business.

Every small business is different, so we offer an array of products, from the $9.99/mo. basics package that no business can afford to be without, to our Blue Steel Silver and Gold total computer network support packages. We even offer customized computer network support plans!

Selecting a computer and network service plan can be a daunting task, but we'll assist you in making this big decision. Now IT Works provides a 40 Points of Exposure Network Audit to assist you in choosing a computer and network support plan that best fits your business needs.

Click here to learn more about our 40 Points of Exposure
Network Audit


Talk to An Expert [back to top]

We bring computer network support and maintenance experience from the corporate world which enables us to apply best practices to small businesses. We regularly bring standardization to our processes so you have the same fit and feel each time we work with you.

And with over 10 years experience in providing computer and network support services to the small business market, we understand small business needs. We even go one step further - our computer network support team speaks plain English! With Now IT Works, you don't have to speak our language, we'll speak yours.

We know computer networks - so you don't have to!

Room to Grow [back to top]

Our products and services grow with your business. Now IT Works provides computer network repair and maintenance to businesses of all kinds and shapes! Whether a 5-person Electric Motor Shop in CT or a multi-state insurance services firm headquartered in MA, Now IT Works can readily service your account. Many computer networking services do not have the capability to service out-of-state customers. With the majority of our business located in the Hartford, New Haven and Fairfield counties, we service companies with home offices throughout CT, MA and RI that often have satellite offices across the country.

Measurable Reporting [back to top]

It's our business to keep your business running smoothly and we provide you the tools to monitor the results! We're proud of our track record and we provide summary reports on the maintenance and service of your computer network so you can quickly review how we've supported your business each month.

Click here to see a sample Monthly Management Report