What We Do
Now IT Works works diligently to protect your technology investment. All of our clients, regardless of business size, have invested valuable resources in their technology fleet. This “fleet” can be made up of any combination of the following:
- computers
- printers
- hardware
- software
- domain names
- phone systems
- software
- internet connections
- and any number of industry specific components
As a business owner, you expect your technology fleet to perform for you every day. Our monthly support agreements are designed to ensure your computer equipment remains fully functional so that you can continue to bring in revenue and focus on making your business even more successful.
Technology Fleet Review
If you are thinking about contacting us, this service is reserved for you. It is a free review of all of your technology components. By examining the inner workings of your computer system, Now IT Works can help to create a Technology Roadmap - so you know where your business is going and how our customized technology strategy will get you there.
The Technology Fleet Review consists of:
- An hour long Q&A with one of our CTO's and your management team
- An on-site walk-through of your technology components
- An hour long Technology Roadmap Business Report Review, to include:
- Recoverability Report
- Stability & Reliability Report
- Company Data
- Itemized Inventory of Technology Fleet Hardware & Software
- Customized Blue Steel Technology Program
Computer Networking Services
As a Now IT Works client, utilizing one of our many Blue Steel Programs - we service your technology fleet and support your employees. Our monthly support agreements offer:
- Helpdesk support to your employees (office or remote-workers)
- Automated maintenance tasks that run on your schedule
- Secure & protected client data, financial documentation and sensitive files
Fixed Fees
Over the years, prospective clients have taught us that creating an IT Department budget is not on everyone’s To-Do list. We are able to provide some financial relief by offering our monthly services on a fixed cost basis.
When we sign a new client agreement, Now IT Works states the following will be provided:
- Fixed monthly IT support fee
- Itemized list of services offered and what equipment is covered
- Up-to-date announcements of aging technology fleet components
Response Guarantees
Most new clients have 2 questions:
- When will you work on my issue?
- How much is it going to cost?
The first question is easy to answer because you decide. Currently, we offer hourly Guaranteed Response times (1, 2, 4 or 8-hour), all of which include the following:
- A technician will be actively working on your request within the Guaranteed Response time
- Access to a web-based client portal to review the status of each Help Desk ticket
- Now IT Works policies and procedures to ensure we hit your Guaranteed Response
To accurately answer the question of cost, Now IT Works needs a preliminary understanding of your specific technology environment. We recommend speaking with one of our Client Technology Officers today to schedule a free Technology Fleet Review. Please click here.
