The Importance of Monitoring Your Customer Satisfaction Scores

How often do you ask your customers if they are satisfied with your product or service?

If you never ask, you may never know. You have a customer who is either satisfied or unsatisfied. It’s like Schrodinger’s cat. Schrodinger, an Austrian scientist, designed an experiment where a cat was placed in a box with a flask of poison and a … Read more...

How To Maximize Your Software To Boost Your Productivity

One of the easiest examples to point to when we talk about technology helping a business is processing credit card transactions.

Being used to Amazon, eBay, PayPal – really, any online system nowadays – we purchase something and enter a credit card number. Anything that is more complicated than that and you’re likely not to make a purchase. In most … Read more...

Why You’re A Risk To Be Hacked And What You Can Do About It Now

Most companies look at hacking as a NIMBY situation. NIMBY stands for Not In My Backyard. It’s usually used to describe the reaction from homeowners or the general public when something questionable — like a landfill or a prison — is scheduled to be built in their neighborhood. Everyone understands the need for landfills and prisons, but nobody wants them … Read more...

Why Most Job Interviews Are A Waste of Time, And How To Fix It

The hiring process hasn’t changed much in the past 100 years, especially in the IT strategy field. A job is posted. An applicant expresses interest. An interview is conducted. And, for the right candidate, an offer is extended.

Is this one of those situations where you don’t try to fix it if it isn’t broken?

Not necessarily. Maybe the process

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How To Clean Your Computer

Monday, February 12, is National Clean Out Your Computer Day. I know, you likely did not need to be reminded that the second Monday in February is already here and that means it is time to spend a few hours deleting unnecessary files and backing up your systems.

Of course, the first thing that should be noted is that the … Read more...

Creating a Culture of Continuous Process Improvement

Perhaps no company has been as good at creating a cycle of continuous product development than Apple. There is no better example of that than how it has evolved the iPod.

Remember the first iPods? They were white and had that trackwheel on them and an LCD screen. They were a huge hit. But that wasn’t enough. The screen got … Read more...