What is Your Customer Satisfaction Score?

If you asked your clients to rate you on a scale of one to 100, can you guess what your average score would be?

About two years ago, Sam from Smiel.io had a booth at the annual ITNation event in Orlando. A swanky looking booth and either golf balls or sunglasses – something catchy – brought me to the table. … Read more...

SMB Peer Groups are Good for Business

John, an SMB client of mine, learned that giving away less work has led to more business.

Let me explain.

John runs a home re-modeling business. When contacted by a potential customer, he would schedule an appointment to visit the house. Then, he would go to the house, take measurements and talk to the customers about what they are looking


Is it a Communication or Technology Breakdown?

It’s easy to blame an inanimate object. It’s harder to blame yourself.

Trying to get a laptop, smartphone, an app or website to do what you need it to do can be infuriating at times. Getting upset, getting frustrated are definitely part of the process. But, at no point during the process does someone step back and ask, “Is what … Read more...

Busting The Myths of Hollywood Hacking

Hacking in the movies is cool, no question. Completely inaccurate, but SO COOL.

Lately, it seems as though there is some story about hacking every day on the news. Both political parties are talking about it non-stop, there was the Wannacry virus that took the world by storm for a few days, and every Russian with a smartphone is now … Read more...

What is a vCIO and Why Do You Need One?

My team and I have been spending a lot of time recently with the folks at ReframeYourClients, learning what we already know – that IT has an important place in the org chart.

We are learning about how to position ourselves in a role that doesn’t really get discussed – Chief Information Officer – a necessity in any business.… Read more...

How To Get Your Marketing Into The Fast Lane

If you’re on the highway and everyone is driving in the same lane and they’re all going five miles under the speed limit, do you stay with them? Or do you change into the other lane, accelerate and get to the head of the line, reaching your destination faster than everyone else?

Most companies who try to market themselves are … Read more...