4 Steps to Building a Foolproof IT Security System

Building a foolproof IT security system is impossible because even the most innocuous and altruistic of actions can expose massive vulnerabilities. True strength is derived from your response and reaction to those incidents.

An overnight alert notified us that one of our clients — a school — was running low on disk space. Using a great utility called WinDirStat, which … Read more...

Effective Email Marketing Techniques

In what is easily the best Thanksgiving Day movie of all time and one of the funniest, Planes, Trains and Automobiles – Steve Martin has reached his breaking point with new travelmate John Candy. In the ensuing argument, Martin says:

“Here’s a good idea – have a point. It makes it so much more interesting for the listener!”

I share … Read more...

Automating Processes – Things You Need to Know Before You Start

We all have that one book that speaks to us. We feel as though it was written specifically with us in mind. That the author had a picture of us taped to the wall as the book was being written.

For me, it is Michael Gerber’s book, “The E-Myth Revisited.” The story of Sarah’s journey in her bakery was fun … Read more...

Improve Product Offerings with a Product Roadmap

I don’t think anybody uses actual roadmaps anymore, but the word has not died. Why? Because a roadmap has come to mean “any document that provides a route to a destination”. In the business world, a roadmap means a plan for growth.

When I evaluate a new piece of software or application, I want to see a published roadmap. It’s … Read more...

Prevent Data Loss – Backup Today

How much data would you have to lose before it began to hurt your business? The answer is not very much. Depending on what data is lost, it may only take no more than a file or two to cause havoc and create chaos.

Did you know that 70% of people have never backed up a phone, computer, tablet or … Read more...

What is Your Customer Satisfaction Score?

If you asked your clients to rate you on a scale of one to 100, can you guess what your average score would be?

About two years ago, Sam from Smiel.io had a booth at the annual ITNation event in Orlando. A swanky looking booth and either golf balls or sunglasses – something catchy – brought me to the table. … Read more...